IT support in Sussex
IT support for Sussex businesses
We are a Sussex IT company. Our office is in Crawley, which means engineers reach most of East and West Sussex without a long trip, and the people answering your calls already know the area your business works in.
- Helpdesk from 09:00
- Onsite engineers across Sussex
- Microsoft 365 and cloud
- Cyber Essentials support
Local, not remote-only
Support built around how Sussex businesses actually work
Sussex covers a lot of ground, from the Gatwick business parks and Manor Royal in the north, down to the coastal towns of Brighton, Worthing, Eastbourne and Hastings, and out to the market towns in between. The IT problems differ with the geography. A logistics firm near Gatwick has different uptime pressures to a solicitor in Lewes or a creative studio in Brighton.
Most issues are resolved remotely, because that is faster for the person who is stuck. When a job genuinely needs hands on hardware, a network cabinet, a failed switch, an office move or a new site setup, an engineer travels to you. Being based in Crawley keeps that journey short for most of the county.
Where we work in Sussex
Onsite coverage across East and West Sussex, with remote support available UK-wide for teams that are spread out or working from home.
Crawley
Brighton & Hove
WorthingHorshamEastbourneHastings
ChichesterLewesHaywards HeathBurgess Hill
East GrinsteadBognor RegisLittlehamptonShoreham
What we look after
The IT a Sussex business relies on every day
One support contract covering the people, the devices and the systems, so there is a single number to call when something stops working.
Helpdesk and user support
Password lockouts, Outlook problems, printing, Teams, new starters and leavers. The everyday requests that stop work, handled by phone, email or ticket.
Microsoft 365 and cloud
Licensing, mailboxes, SharePoint and OneDrive, MFA and identity settings, and migrations from ageing on-site servers.
Monitoring and maintenance
Patching, endpoint management and proactive monitoring, so faults are found before they become downtime.
Cyber security
Endpoint protection, email filtering, backup verification and Cyber Essentials preparation for businesses that need it for contracts or insurance.
Networks and infrastructure
Firewalls, switching, Wi-Fi coverage in awkward buildings, and structured work on office moves and new sites.
Onsite engineering
Planned visits for installations, hardware replacement and site surveys, plus attendance when a fault cannot be fixed down the wire.
How we start
A clear first step, before any contract
Switching IT provider is disruptive when it is done badly, so the first stage is understanding what you already have.
- 1Free IT auditWe review your users, devices, Microsoft 365 tenancy, backups and security posture, and tell you what we find, including anything your current setup already does well.
- 2A written proposalScope, service hours, what is included and what is charged separately. Our published rates start at £29.95 per user per month for remote support, and £49.95 for managed IT, plus VAT.
- 3Planned handoverDocumentation, admin access and licences transferred properly, with agreed dates. No weekend surprises and no gap in cover.
- 4Ongoing reviewsRegular service reviews so the contract keeps matching the business, rather than drifting for years after signature.
Thinking about changing provider?
The questions worth asking are about responsibility, not price: who owns your licences, who holds admin access, how backups are tested, and what happens at the end of the contract. We set all of that out in writing before you commit.
Questions
IT support in Sussex, answered
Do you cover both East and West Sussex?
Yes. Our office is in Crawley in West Sussex, and we support businesses across both counties, including Brighton and Hove, Worthing, Horsham, Chichester, Lewes, Eastbourne and Hastings. Remote support is available wherever your staff work; onsite attendance is arranged by agreed coverage, and we confirm response expectations for your specific site before you sign anything.
How quickly can an engineer get to our office?
Most problems never need a visit, because remote access resolves them faster. When a visit is needed, travel time depends on where you are in the county and what the job involves. Sites near Crawley, Horsham, Gatwick and the mid-Sussex towns are closest to our base. We agree onsite response as part of your service schedule rather than promising a single figure for everywhere.
What does IT support cost for a Sussex business?
Our published starting rates are £29.95 per user per month for Remote IT Support, £49.95 for Managed IT Support, £69.95 for Managed IT plus Security and £94.95 for Complete IT Support, all excluding VAT. A ten-person office on Managed IT Support therefore starts from £499.50 per month. Final cost depends on the number of users and devices, the systems being managed, your support hours and the security requirements you need to meet.
Can you support us if we already have someone internal?
Yes. Co-managed support is common, particularly where one person handles day-to-day requests but needs cover for holidays, escalation for bigger projects, or specialist help with security and cloud work. We agree who owns what, so nothing falls between the two of you.
Do you help with Cyber Essentials?
We do. Many Sussex businesses need Cyber Essentials for public sector work, insurance or larger client contracts. We work through the technical controls the scheme requires, including patching, access control, malware protection and firewall configuration, and get your environment into a state where certification is realistic.
What happens to our data if we leave?
It stays yours. Licences, data and administrative access are documented and handed over at the end of a contract. We think exit terms should be clear at the start, because a provider that makes leaving difficult is relying on the wrong thing to keep your business.
How support reaches you
Remote first, onsite when the job actually needs hands on it
Most faults are resolved without anyone travelling, which is faster for you and cheaper than paying for a visit that was never needed. The test is simple: can the problem be fixed through an authorised connection, or does it need someone standing next to the hardware?
Resolved remotely
Password and account lockouts, Outlook and Microsoft 365 problems, software errors, permissions, VPN and remote access, printing, and most new-starter setup. This is the bulk of day-to-day tickets.
Needs an engineer onsite
Failed hardware, switches and firewalls, cabling and points, office moves, new premises fit-outs, and anything where the network itself is unreachable.
How we decide
Remote triage first, always. If it cannot be fixed that way we tell you there and then, rather than booking a visit and diagnosing it on your time.
What onsite means here
Being based in Crawley means most of East and West Sussex is a short drive rather than a day trip, so an onsite visit does not have to be rationed.
Microsoft 365 and security
The two things that break most often, handled together
For most Sussex businesses the entire working day runs through Microsoft 365, and almost every security incident starts with an account rather than a firewall. Treating support and security as separate contracts is how gaps appear.
Identity and access
Multi-factor authentication applied consistently, conditional access where it earns its place, and joiner and leaver processes that actually get followed. The NCSC's guidance on multi-factor authentication is the baseline we work to.
Email and phishing
Filtering, impersonation protection and the reporting route staff should use. Most breaches we are called about began with a convincing email, not a sophisticated attack.
Backup and recovery
Microsoft 365 does not back your data up the way most people assume. We verify that what is protected can actually be restored, and how long that takes.
Cyber Essentials
Where certification is useful for winning work or satisfying insurers, we prepare the five controls properly rather than filling in the questionnaire optimistically.
Sectors
Sussex businesses we support
Different sectors fail in different ways. A practice with clinical systems has a very different risk profile to a manufacturer with machines on the network, and the support model should reflect that.
What it costs
Per-user pricing, so the bill follows your headcount
Support is charged per user per month rather than per device or per hour. The cost moves when your team does, and you are not paying for a machine sitting in a cupboard. All prices exclude VAT.
Remote IT Support — £29.95
Remote device and common application support for businesses that mainly need dependable day-to-day assistance.
Managed IT Support — £49.95
Adds proactive administration, monitoring and endpoint management, plus asset visibility and service reporting.
Managed IT + Security — £69.95
Makes the security responsibility explicit, with security reporting, guidance and priority support.
Complete IT Support — £94.95
Enhanced oversight, with onsite and out-of-hours cover built into the service schedule.
Changing provider
Switching IT support in Sussex without losing a day
Most businesses stay with a provider they have outgrown because moving feels risky. It is mainly a documentation problem, and it is the provider's job to solve it rather than yours.
1. Find out what you actually have
Licences, domains, DNS, backups, admin accounts and who holds them. Most handover problems come from something nobody recorded when it was set up.
2. Take ownership properly
Tenant and domain ownership move to your business, not to us. If a provider holds your domain or your Microsoft tenant, you are not really in control of it.
3. Run both in parallel briefly
Monitoring and helpdesk cover start before the old contract ends, so there is no window where nobody is watching.
4. Agree the exit terms now
We document what leaving us would involve at the point you join. A provider relying on difficulty to keep you is relying on the wrong thing.
Latest insights
Practical technology advice for Sussex businesses
Talk to a Sussex-based team
Start with a free IT audit
Tell us about your users, your current setup and what keeps going wrong. We will tell you what we would change and what it would cost, with no obligation to switch.
Book your free IT audit
Tell us how many users you have and what keeps going wrong. No obligation to switch.