Managed IT Support
We run your users, laptops, Macs and Microsoft 365 for a monthly fee per person, with updates and health checks done on a schedule.
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Down the A23 from Crawley
IT Support Brighton
UK IT Services looks after the computers, Microsoft 365 accounts and networks of businesses in Brighton and Hove from Crawley, where our only office is, a little over 20 miles up the A23. Your staff call or email one helpdesk, an engineer takes the problem and works it, usually over a secure remote connection. When something has to be touched, such as a switch, a printer or a new desk, we book a visit and drive down.
- Brighton, Hove, Portslade and the villages to the east
- Windows and Mac offices supported the same way
- Package prices published, per user per month
Brighton support routeSupport available
New requestMicrosoft 365 sign-in issue
Business impactEngineer triageUser, device and service impact checkedOwned
Secure remote supportResolve quickly when no site visit is neededFirst route
Onsite escalationEngineer attendance for physical infrastructureAs required
UKOne support route for your teamUsers know who to contact and how the issue will be owned.Brighton coverage
Microsoft 365
Cyber security
Windows & servers
macOS support
Azure & cloud
Networks & Wi-Fi
Backup & recovery
Remote & hybrid teams
In short
Can a Crawley firm really look after IT in Brighton and Hove?
Yes, and Brighton is one of the easier places for us to do it. The city is in the same county as our office and the drive is a straight run south on the M23 and A23, so a booked visit is a morning job rather than a day out. What slows a Brighton visit down is rarely the distance. It is finding somewhere to park in a controlled zone, a seafront closed for an event, or a Regency terrace where nobody wants a cable run through the cornicing. This page explains how we handle those, which parts of the city it covers, and what it costs. If your business is in Shoreham, Lewes, Newhaven or Worthing, our Sussex page is written for you.
One council, two towns
Brighton and Hove have shared a single council since 1997 and became a city in 2000. We treat them as one area.
A23 in, A27 across
Engineers arrive down the A23 at Patcham. The A27 bypass runs along the top of the city to Hove, Hollingbury and Falmer.
Parking decides the slot
Most of central Brighton and Hove is in controlled parking zones. Telling us where an engineer can stop saves the first half hour.
Most work needs no visit
Sign-in problems, Outlook, Teams and shared files are fixed over a remote session whether you are in Kemptown or Crawley.
Services
The services Brighton and Hove businesses use us for
Nobody needs all eight. A ten-person agency in North Laine might only want the helpdesk, Mac management and Microsoft 365; a hotel on the seafront might want out-of-hours cover too. Each card links to the full description of that service.
IT Helpdesk Support
A single number and inbox your staff use for every IT request, logged and kept by the engineer who picked it up until it is closed.
Explore it helpdesk support →Mac IT Support
Setup, updates, FileVault encryption and device management for MacBooks and iMacs in design studios, agencies and practices.
Explore mac it support →Microsoft 365 Support
Mailboxes, Teams, SharePoint, licences and security settings, plus moves from Google Workspace or an old office server.
Explore microsoft 365 support →Cyber Security Services
Cyber Essentials preparation, phishing protection, vulnerability scanning and penetration testing when a client or funder asks for proof.
Explore cyber security services →Onsite IT Support
Planned visits to Brighton premises for networks, Wi-Fi, printers, screens and office moves, booked around parking and access.
Explore onsite it support →Remote IT Support
Screen-sharing help for people working from home in Hove, on the train to Victoria, or at a desk in a coworking space.
Explore remote it support →24/7 IT Support
Out-of-hours cover for hotels, care providers and others who work evenings and weekends, on an agreed 24/7 plan.
Explore 24/7 it support →What we take on
Jobs a Brighton office stops doing once we look after its IT
Brighton has a high share of small firms, creative studios, hospitality and charities, and their IT problems are a little different from a typical office park. These are the tasks clients most often pass to us.
Seasonal starters and leavers
Summer staff in hotels, bars and language schools given an account on day one and locked out the day they finish.
Macs and PCs side by side
Designers on MacBooks and the accounts team on Windows, managed from one place with the same security rules.
Big project files
Video, artwork and game builds that are too large for a casual OneDrive sync, stored and backed up properly.
Guest Wi-Fi kept separate
Customers and visitors on their own network, so the café or hotel Wi-Fi cannot see the office PCs or the tills.
Licences that match people
Microsoft 365 and Adobe licences reviewed, so you stop paying for freelancers who finished in the spring.
Phishing that names you
Filters and sign-in rules aimed at the fake invoices and bank-detail changes that small Brighton firms receive.
Updates that happen
macOS, Windows and app updates pushed on a schedule rather than postponed by everyone with a deadline.
An asset list you can read
Every laptop, licence and renewal date in one register, as described in our guide to IT asset registers.
Remote help for Brighton staff wherever they are working
Plenty of people who work for Brighton firms are not in the office on any given day. Some commute up the Brighton Main Line to Victoria, London Bridge or the Thameslink stations in the City; some work from home in Hove or Saltdean; some rent a desk by the month. Remote support reaches all of them in the same way: the engineer connects to the laptop with permission, fixes the problem while the user watches, and writes up what was done. Before a laptop leaves the building for good, it should be set up as described in our remote working security guide, with encryption, a screen lock and sign-in protection.
- Locked accounts and new phones for the authenticator
- Outlook, Teams and SharePoint faults
- Printers and VPNs at home
- Laptops prepared before a new starter arrives
Booked visits from Crawley to Brighton and Hove
From the office we take the M23 south, which becomes the A23 at Pease Pottage, past Bolney and Pyecombe and into the city at Patcham. Hove and Portslade are usually reached along the A27 and down the Old Shoreham Road; Kemptown, the Marina and the eastern villages along the A27 to Falmer or across the city. Every visit is booked ahead with a time window we agree with you. We do not publish an attendance time for Brighton, and on days with road closures for an event we will say so when we book. Our comparison of remote and onsite support helps decide how many visits you actually need.
- Network cabinets, switches and access points
- Printers, screens and meeting room kit
- Desk set-ups for new starters
- Moves between buildings in the city
Old buildings, large files
Two Brighton problems we deal with more than most
Neither of these is unusual in itself. Brighton just has a lot of both: offices in buildings that were built as houses, and studios that move files measured in gigabytes.
Wi-Fi in a Regency or Victorian terrace
Many Brighton and Hove businesses work from converted houses: four or five storeys, thick walls, narrow stairs and a comms cupboard under the basement steps. Around Brunswick Town, Regency Square, Kemp Town and the Montpelier area a lot of these are listed, and drilling through original fabric can need listed building consent. We plan Wi-Fi floor by floor, use existing routes and surface trunking where we can, and talk to your landlord or agent before anything is fixed to a wall. The result is a network drawing you can hand to the next tenant.
Microsoft 365 for Brighton offices →Studios with files too big to lose
The city has a large creative industry, from design and video agencies to games and animation studios, many around New England House by the station and the Plus X building at Preston Barracks. Their work lives in large files on Macs, external drives and a shared storage box, and it is often backed up by whoever remembers. We set up shared storage that syncs sensibly, back it up off site and test restores. Our article on Microsoft 365 backups explains why OneDrive alone is not a backup.
Mac support for Brighton studios →Where you work
Three kinds of Brighton workplace and what each one needs
How a business is housed changes its IT more than its size does. Most of the Brighton and Hove firms that contact us fall into one of these.
Studio or start-up in a workspace
Five to fifteen people renting space in a business centre or coworking building. The building provides the internet connection and the Wi-Fi, which you share with every other tenant. Your security cannot rely on that network being safe.
- Laptops encrypted and managed
- Your own secure connection on shared Wi-Fi
- Files in Microsoft 365, not a local drive
- Mac and Windows under one policy
Professional practice
Accountants, solicitors, surveyors and therapists in a townhouse with an office on each floor and a server or storage box in a cupboard. The practice software and client records have to work every morning, and this is where most of our Brighton onsite work happens.
- Wi-Fi and cabling planned per floor
- Client data protected and backed up
- Practice software kept updated
- Old server retired or contained
Hospitality, retail or a language school
A hotel, restaurant group, shop or English language school whose headcount rises every summer. Staff change often, devices are shared, and guests or students expect Wi-Fi that works.
- Quick, safe starter and leaver process
- Shared devices with separate sign-ins
- Guest network apart from the business
- Card terminals kept off the office network
Pricing
How much Brighton IT support costs
There is no Brighton rate. You pay a monthly charge for each person who uses IT, taken from the four published packages, and VAT is added on top. Those figures are starting points: a Mac-heavy studio, a practice with an old server, or a hotel that wants out-of-hours cover will be quoted on what it has. Onsite cover depends on the package. It is an extra on the remote-only plan and is set out in writing for the others. Take a six-person design agency in the North Laine on the £49.95 managed package: it would start from 6 × £49.95, or £299.70 a month before VAT. Larger jobs, such as rewiring a floor or moving offices, get a written quote first.
Published starting prices, per user per month, excluding VAT
Full contents of each package are on the packages page.
Remote IT Support — from £29.95Managed IT Support — from £49.95Managed IT + Security — from £69.95Complete IT Support — from £94.95No surcharge for a Brighton or Hove addressMacs priced the same as PCsVisits and projects agreed in writingFree IT audit before you decide
Changing provider
How a Brighton business moves its IT to us
Most of the work in a handover is finding out what the previous provider controls. Before you sign anything, read what to look for in an IT support contract, especially the notice period and what happens to your data at the end.
01
A short call first
We ask what is frustrating you, who your current provider is, and what notice your contract needs. Nothing is changed at this stage.
02
A look at what you have
With your permission we review the Microsoft 365 tenant, devices and backups, and list who holds which passwords and accounts.
03
Accounts in your name
Domain, Microsoft 365 and network logins are moved to accounts your business owns before the old provider leaves.
04
Settle in, then tidy up
Monitoring and backups switch on, staff get the new helpdesk number, and the problems we found are fixed in order of risk.
Across the city
IT support in Brighton and Hove, from Portslade to Saltdean
This page covers everywhere inside the Brighton and Hove city boundary. Remote support works the same across all of it. For visits, this is how we think about the city.
Central Brighton: the Lanes, North Laine and the stationOffices, shops and studios between the seafront and Brighton station, including New England House. Parking is the main constraint here, so we plan visits around it.
Hove, Hangleton and PortsladeProfessional practices along Church Road and the side streets, the Hove station area and the trade units in Portslade, reached along the A27 and Old Shoreham Road.
Preston, Patcham, Hollingbury, Moulsecoomb and FalmerThe A23 and Lewes Road corridors: Hollingbury Industrial Estate, Plus X at Preston Barracks, and the area around both university campuses.
Kemptown, the Marina, Woodingdean, Rottingdean and SaltdeanThe east of the city, including the area around the Royal Sussex County Hospital, Woodingdean's business park and the coast road villages.
Brighton and Hove postcodes
Most of the city is in four BN districts. Shoreham (BN43), Lewes (BN7) and Worthing are covered by our Sussex page.
BN1 Central, Preston, Patcham, FalmerBN2 Kemptown, Moulsecoomb, WoodingdeanBN2 Rottingdean and SaltdeanBN3 Hove and HangletonBN41 Portslade
When you contact us, tell us where an engineer can park.
A loading bay, a visitor permit or a car park nearby is the detail that most often decides the visit time.
A loading bay, a visitor permit or a car park nearby is the detail that most often decides the visit time.
Brighton details
Things about Brighton that change how we plan your IT
Small details, but each one can change how a Brighton or Hove visit is booked or how an office is set up.
Event weekends
Pride in early August and the marathon in April close roads across the city, and summer weekends fill the seafront. We avoid booking non-urgent visits on those days and remote work carries on as normal.
Controlled parking zones
Engineers carry equipment, so a long walk from a car park adds time. If your building has a bay or you can arrange a visitor permit, it helps.
Shared building networks
In business centres and coworking buildings the network belongs to the landlord. We treat it as untrusted and protect your laptops as if they were on public Wi-Fi.
Short contracts and freelancers
Creative firms bring freelancers in for a project and hospitality takes on summer staff. Each one needs an account that ends on time; our offboarding checklist lists what to remove.
Mac-first offices
A lot of Brighton studios run mostly on Macs. We manage them properly through device management rather than treating them as an exception to a Windows setup.
An hour from the office
The drive from Crawley usually takes under an hour. That makes planned visits easy, but if your business needs an engineer standing by in the city every day, a provider with staff in Brighton will suit you better.
By sector
IT support for Brighton charities, schools, clinics and practices
These six sectors account for a large part of the city's small employers. Each page explains the regulations and software that sector brings with it.
Charities
Brighton and Hove charities and community groups using Microsoft 365 nonprofit licences, volunteers and funders' data rules.
Explore charity IT support →Schools / Education
Independent schools, nurseries and English language schools with student devices, safeguarding filters and term-time pressure.
Discuss education IT support →Healthcare
Private clinics, therapists and dental practices handling patient notes and online booking, often from converted houses.
Explore healthcare IT support →Law Firms & Professional Services
Solicitors and conveyancers in Hove and central Brighton where a forged email about completion money is the main risk.
Explore professional services IT support →Accountants / Accounting Firms
Accountancy practices with a January self-assessment peak and client portals that must stay available.
Explore accountant IT support →Financial Services
Brokers, wealth managers and payment businesses whose regulators expect evidence of access control and backups.
Explore financial services IT support →Client experience
Supporting organisations that rely on dependable technology
A selection of organisations supported by UK IT Services.
Discuss Your IT Requirements
Reading
Articles for Brighton teams sorting out their IT
Practical guides on security, Microsoft 365 and choosing a provider.
Questions
Brighton IT support questions, answered plainly
The things Brighton and Hove businesses ask before they get in touch, from visits to Macs.
Is Brighton close enough for you to visit regularly?
Yes. Our office is in Crawley, a little over 20 miles north on the M23 and A23, so planned visits to Brighton and Hove are routine for us. They are booked in advance with an agreed time window rather than promised to the hour, and we do not publish a Brighton attendance time.
Do you provide IT support in Hove and Portslade as well as Brighton?
Yes. Hove, Hangleton and Portslade are inside the city boundary and are covered in exactly the same way as central Brighton, at the same prices. So are Rottingdean, Saltdean, Woodingdean, Patcham and Falmer.
What about Shoreham, Lewes, Newhaven and Worthing?
We support businesses there too, but they are outside Brighton and Hove, so they are covered by our Sussex page rather than this one. The service and prices are the same.
We are a Mac studio. Can you support us?
Yes. We manage Macs through device management, with encryption, updates and app deployment, and support the Windows machines and Microsoft 365 accounts alongside them. Studios that are entirely Mac are fine too.
How is the monthly price worked out?
By the number of people who use IT, multiplied by the package rate. Our four packages begin at £29.95, £49.95, £69.95 and £94.95 per user per month before VAT. The amount of onsite cover and any out-of-hours support are written into the proposal, and project work is quoted separately.
What happens if something fails out of hours?
If you are on an agreed 24/7 plan, the out-of-hours helpdesk commits to responding within 15 minutes, which means someone acknowledges the problem, takes ownership and starts triage. It is a response commitment and not a time to fix. Without a 24/7 plan, out-of-hours calls are picked up when the helpdesk opens.
Nearby pages
Other pages along the Brighton line and the A23
The Sussex page covers the rest of East and West Sussex, from Worthing to Hastings. Crawley is our home town, and Redhill, Surrey and London are further up the same railway line. Tunbridge Wells and Kent are east along the county border.
What Our Clients Say
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Real reviews from UK businesses we support, published on our Google Business Profile.
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Very happy with the IT support service. Issues are handled promptly and without disruption.
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Professional service with fast response times. Highly recommended.
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A highly capable professional who easily finds solutions to problems and learns quickly.
Free IT audit
Get a free IT audit for your Brighton or Hove office
An engineer looks at your accounts, devices, backups and security settings, most of it remotely, and comes down to see the network if that is where the trouble is. Afterwards you get a plain written summary of what needs attention first and an estimate of what it would cost.
- Who has admin access to what
- Macs and PCs checked for encryption and updates
- Backups tested with a real restore
- Wi-Fi and network weak spots noted
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