User support
Help with sign-in, Outlook, Teams, OneDrive, permissions and day-to-day Microsoft 365 problems.
Managed Microsoft 365 support
Microsoft 365 Support for UK Businesses
Keep Outlook, Teams, SharePoint, OneDrive and your Microsoft 365 tenant working securely with responsive user support, proactive administration, licensing guidance, migration expertise and a support model built around your business.
- Existing Microsoft 365 tenants
- Office 365 migrations & support
- Managed or co-managed M365
Microsoft 365 environmentSupport active
Tenant managementUsers, licences, security & collaboration
ManagedExchange OnlineMailboxes, mail flow, calendars & Outlook.
TeamsMeetings, chat, collaboration & access.
SharePoint & OneDriveFiles, permissions, sync & sharing.
Identity & securityMFA, Entra, policies & Defender where licensed.
One support routeDay-to-day users, tenant administration, migration and escalation under an agreed scope.
Direct answer
What is Microsoft 365 support?
Microsoft 365 support is the ongoing administration, troubleshooting, security, licensing and user assistance required to keep Microsoft 365 working effectively for a business. Microsoft 365 managed services can cover the tenant itself, Exchange Online, Teams, SharePoint, OneDrive, identities, devices and escalation—rather than leaving your team to deal with Microsoft cloud issues alone.
Tenant administration
Accounts, licences, groups, domains, access controls and configuration managed under clear ownership.
Security
Identity, MFA, Conditional Access concepts, Intune and Defender capabilities aligned to the licences you hold.
Change & migration
Planned moves, new-user onboarding, licence changes and cloud projects with validation and support.
Why managed Microsoft 365
The platform is powerful. The management behind it is what keeps it usable.
The strongest Microsoft 365 support providers do more than reset passwords. They connect user support with licensing, security, administration, governance and the wider IT environment.
Connected services
Exchange, Teams, SharePoint, OneDrive, identity and devices depend on one another. Changes need context, not isolated fixes.
Identity risk
Your Microsoft account can unlock email, files, collaboration and third-party apps. Access controls therefore deserve ongoing attention.
Licence waste
Different roles need different capabilities. A licence review can identify unused seats, unsuitable plans and features you already pay for.
Continuous change
Microsoft regularly changes products, licensing and features. A managed service gives someone responsibility for keeping up.
Microsoft 365 support services
Support for the Microsoft 365 services your team relies on every day
Our Microsoft 365 support services can be scoped around a complete managed environment, specific workloads or additional capacity for your internal IT team.
Managed Microsoft 365 Support
Day-to-day tenant administration, user support, configuration changes and escalation under one agreed managed or co-managed service.
See the support scope →Exchange Online & Outlook
Mailboxes, calendars, aliases, mail flow, shared mailboxes, permissions and common Outlook issues for business users.
What is included →Microsoft Teams Support
Meetings, chat, teams and channels, guest access, permissions and user-facing troubleshooting for office and hybrid teams.
Teams guides →SharePoint & OneDrive Support
File sharing, permissions, sync troubleshooting, team sites and practical governance so people can collaborate without oversharing.
SharePoint guides →User & Licence Management
Joiners, movers and leavers, groups, permissions, licence assignment and role-based licence reviews to reduce avoidable waste.
Compare plan needs →Microsoft 365 Migration
Discovery, tenant preparation, pilot testing, data migration, cutover and post-migration support designed to minimise operational disruption.
See the migration process →Microsoft 365 Security
MFA, identity controls, permissions, security policies and Microsoft security tooling where suitable for your licences and agreed scope.
Review security coverage →Backup & Recovery Planning
Retention and recovery requirements, Microsoft 365 Backup or independent backup options, monitoring and documented restore procedures.
Plan recovery →Microsoft 365 Consultancy
Focused advice on tenant structure, licensing, governance, collaboration, security controls and optional Copilot-readiness work.
Discuss a consultancy review →Clear service scope
Know exactly what your Microsoft 365 support covers
A useful Microsoft 365 support agreement should define ownership for users, licences, administration, security, backup and escalation—not simply promise “Microsoft support”.
| Area | Managed support can include | Why it matters |
|---|---|---|
| Users & identity | Account creation and closure, password and sign-in issues, MFA, groups, permissions, joiners and leavers. | Reduces access gaps and keeps employee changes controlled. |
| Licensing | Assignments, changes, role-based reviews and renewal planning. | Helps reduce unused or unsuitable licences. |
| Exchange Online | Mailboxes, mail flow, shared mailboxes, calendars, aliases, delivery and Outlook issues. | Keeps business email and calendars usable. |
| Microsoft Teams | Meetings, chat, teams, channels, guest access and policy-related support. | Keeps collaboration structured and supported. |
| SharePoint | Sites, permissions, sharing, file organisation and collaboration governance. | Reduces permission sprawl and file confusion. |
| OneDrive | Sync, sharing, user access and common restore or file-location issues. | Supports cloud file access across office and remote users. |
| Security | MFA, Entra ID, Conditional Access concepts, Defender and Intune where licensed and included. | Connects support with identity, device and threat protection. |
| Backup & recovery | Retention review, backup strategy, monitoring and recovery procedures for the selected platform. | Turns recovery into a documented process rather than an assumption. |
| Support & reporting | User support, incident escalation, planned changes and service reviews according to agreement. | Creates accountability and a clear escalation route. |
Support models
Fully managed, co-managed or specialist Microsoft 365 support
Choose the operating model that matches the capability you already have in-house.
Managed Microsoft 365
For businesses that want one team to take responsibility for the day-to-day Microsoft 365 environment.
- User and tenant administration
- Application support
- Security and licence reviews
- Planned change and escalation
Co-managed M365 support
Add Microsoft 365 capacity and specialist escalation while your internal IT team keeps ownership of selected responsibilities.
- Escalation for complex issues
- Project and migration capacity
- Security or licensing expertise
- Cover around internal resource
Project & consultancy support
For organisations that need a focused migration, tenant review, licence audit, security improvement or Microsoft 365 consultancy engagement.
- Microsoft 365 migration
- Tenant and licence review
- Security improvement
- Copilot-readiness assessment
Why UK IT Services
Microsoft 365 support connected to the rest of your business IT
Microsoft 365 issues often involve identity, devices, networks, security and user support at the same time. Our support model is designed to give those responsibilities clear ownership instead of treating the tenant as an isolated service.
One support relationship
Microsoft 365 can sit alongside managed IT, helpdesk, onsite support and cyber security so users have a clear route when an issue crosses systems.
Managed or co-managed
Hand over day-to-day Microsoft 365 ownership or keep your internal IT team in control and use us for specialist escalation, projects and additional capacity.
Security and licensing context
Identity, permissions, devices and licence choices are reviewed together so support decisions reflect the Microsoft capabilities available in your environment.
Clear scope and escalation
Responsibilities, support hours, incident priorities and escalation routes are agreed before service begins, reducing ambiguity when something important needs attention.
Microsoft 365 security & identity
Protect the Microsoft 365 identity that unlocks email, files and collaboration.
Microsoft 365 security should be matched to your risk, licensing and user behaviour. We can help review the identity, device and collaboration controls around the tenant rather than treating security as a separate add-on.
A practical review looks at who can sign in, what they can reach, which devices are trusted, how administrator roles are controlled and whether access still reflects the way people work today.
Security is part of the support model.Identity, permissions, devices and user lifecycle controls are considered alongside the applications your team depends on.
Controls we can review around your Microsoft 365 tenant
- MFA for user and administrator accounts
- Microsoft Entra ID and Conditional Access where licensed
- Microsoft Intune device and application controls where included
- Microsoft Defender capabilities where licensed
- Microsoft Secure Score review and configuration priorities
- Guest access and permission review
- Joiner, mover and leaver controls
- Administrator role and privileged-access review
Licensing & cost optimisation
Choose Microsoft 365 licences by role, security need and how people work
Licence optimisation is one of the clearest ways to improve Microsoft 365 value. We can review what users need, what you already own and which controls depend on particular plans.
Business Basic
Often suitable where users mainly need business email, cloud storage, collaboration and web/mobile productivity applications.
- Business email and cloud services
- Web/mobile productivity apps
- OneDrive and SharePoint
- Teams options depend on the package selected
Business Standard
Useful where users also need installed desktop Office applications alongside Microsoft 365 cloud services.
- Cloud collaboration services
- Desktop Office applications
- Business email
- Teams options depend on the package selected
Business Premium
Designed for organisations that need additional identity, device-management and cyber-security capabilities alongside productivity applications.
- Microsoft Entra ID P1 capabilities
- Microsoft Intune capabilities
- Microsoft Defender for Business
- Defender for Office 365 Plan 1
Microsoft licensing and packaging can change. The plan cards above describe broad use cases rather than a permanent licensing quote. Check current features before purchase or renewal. View Microsoft's current business plans.
Microsoft 365 migration
Move email, identities and files with a controlled migration plan
We avoid blanket “zero downtime” promises. The right migration method depends on the systems you are leaving, the amount of data involved and the business processes that cannot be disrupted.
Starting environment
Your users, data and dependencies are mapped before anything moves.
Google Workspace, legacy Exchange, file servers and other platforms require different migration approaches. The plan is built around your starting point.
EmailFilesIdentityTeamsSharePoint
Target environment
Microsoft 365 prepared around identity, security and collaboration.
The destination tenant is prepared before cutover so users, licences, domains, permissions and security controls have a defined place to land.
01
Discovery & dependency mapping
Users, domains, mailboxes, files, permissions, applications and devices reviewed before change.
02
Tenant & identity preparation
Licences, domains, security baseline and identity approach prepared before cutover.
03
Pilot, migration & validation
Representative users tested before wider migration, with mail and files validated during the move.
04
Post-migration support
Users get help with sign-in, Outlook, Teams, OneDrive and changed workflows after go-live.
Backup & recovery
Build recovery around what your organisation actually needs
Microsoft 365 includes service resiliency and retention capabilities, and Microsoft also offers Microsoft 365 Backup for Exchange Online, OneDrive and SharePoint. An independent backup platform can still be appropriate where retention, separation, tooling or operational requirements differ.
Recovery strategy
Backup is only useful when the recovery process is clear.
We separate the Microsoft platform capabilities from the recovery model your business actually needs, then document how data should be restored when something goes wrong.
Exchange OnlineOneDriveSharePoint
Service resiliencyMicrosoft maintains the service platform and its core availability layers.
Retention controlsRetention settings can support compliance and content lifecycle requirements.
Microsoft 365 BackupA current Microsoft service for Exchange Online, OneDrive and SharePoint.
Three decisions shape the recovery model
Define recovery objectivesIdentify which data matters, how long it should be retained and how restoration should work.
Choose native or independent backupMatch Microsoft 365 Backup or a third-party platform to the actual business requirement.
Document restore proceduresTurn recovery into a defined operational process with ownership and testing.
Microsoft 365 Backup is a current Microsoft service.It supports Exchange Online, OneDrive and SharePoint. Read Microsoft’s backup overview.
Copilot readiness & governance
Prepare the Microsoft 365 data foundation before rolling out Copilot widely
Microsoft 365 Copilot works within existing Microsoft 365 permissions. That makes licence selection only one part of readiness—SharePoint, OneDrive, identity and access governance matter too.
Permissions review
Identify oversharing and broad access before AI makes content easier to discover across Microsoft 365 content.
Visibility & accessSharePoint & OneDrive governance
Review content ownership, sharing settings, file locations and information quality before rolling Copilot out more widely.
Content governanceIdentity and access
Make sure user access reflects current roles, account security expectations and real administrative responsibilities.
Identity controlsCopilot-readiness work can be scoped as part of Microsoft 365 consultancy.
If you are exploring Copilot, the right next step is usually a tenant review focused on permissions, identity, data location, governance and whether the environment is ready for broader use.
Support hours & escalation
Define the coverage before your team depends on it
Monitoring, service-desk availability and critical-incident response are different things. We make the agreed support model clear rather than using “24/7” as a vague blanket claim.
Service-desk hours
Agree when users can contact the Microsoft 365 support team, which channels they use and what requests are included.
Incident priorities
Define how business-critical Microsoft 365 incidents are classified, acknowledged, owned and escalated.
24/7 support options
If you need round-the-clock cover, scope it through the dedicated 24/7 IT support service with the response and escalation commitments stated in your agreement.
Need a staffed out-of-hours service? See our 24/7 IT Support page for the dedicated coverage model rather than assuming every Microsoft 365 package includes the same hours.
Industries we support
Microsoft 365 support for organisations with different working environments
Different organisations rely on Microsoft 365 in different ways — from regulated access and secure collaboration to mobile users, shared devices and multi-site operations. The support model should fit how your organisation actually works.
Construction
Support for site teams, office users, cloud platforms and project collaboration.
Explore construction IT support →Financial Services
Reliable support for users, secure access, Microsoft 365 and business-critical systems.
Explore financial services IT support →Healthcare
Remote assistance for staff, devices, cloud services and secure day-to-day access.
Explore healthcare IT support →Charities
Practical support for distributed teams, shared systems and cost-conscious IT environments.
Explore charity IT support →Housing Associations
Support for office, mobile and remote users working across properties and multiple sites.
Explore housing IT support →Law Firms & Professional Services
Secure support for client-facing teams, document workflows, email and cloud applications.
Explore professional services IT support →Accountants / Accounting Firms
Support for accounting applications, Microsoft 365, secure access and busy client-service teams.
Explore accountant IT support →Schools / Education
Remote support for staff devices, user accounts, Microsoft 365 and shared learning systems.
Discuss education IT support →Manufacturing
Remote assistance for office systems, production-support users, cloud services and secure access.
Discuss manufacturing IT support →Not every organisation needs the same Microsoft 365 support model.
Some businesses need fully managed Microsoft 365 support, while others only require user support, security hardening, migration assistance or escalation for priority incidents. The service model should fit your users, systems and operating context.
Industry requirements can vary by organisation, systems and operating context. The final support scope should document the users, applications, support hours and escalation responsibilities that apply to your environment.
Onboarding & management
From first review to ongoing Microsoft 365 support
A structured onboarding process reduces assumptions and gives both teams clear ownership from the start.
Environment review
Understand users, licences, domains, applications, tenant settings, security priorities and recurring support issues.
Scope & priorities
Agree responsibilities, support coverage, escalation, risks and any project work needed before steady-state support.
Access & documentation
Transfer administrative access, supplier details, support information and operational documentation carefully.
Stabilise & improve
Resolve immediate issues, address priority security or licensing gaps and establish user-support processes.
Ongoing support
Users get a clear route for help while the tenant is maintained, reviewed and changed under the agreed model.
Related IT support services
Microsoft 365 works best when the rest of your IT has clear ownership too
Microsoft 365 often sits alongside devices, networks, helpdesk and cyber security. If you need wider day-to-day IT ownership, these services can complement your Microsoft 365 support.
Our clients
Trusted by teams that rely on their technology
Organisations across the UK use UK IT Services for practical IT support, cloud guidance, projects and ongoing technical assistance.
Discuss your Microsoft 365 requirements
Microsoft 365 guides
Microsoft 365 guides and practical how-to resources
Explore practical Microsoft 365 guidance on migration, identity, backup, Outlook, Teams and SharePoint.
Frequently asked questions
Microsoft 365 support FAQs
What does Microsoft 365 support include?
Microsoft 365 support can cover tenant administration, Exchange Online and Outlook, Teams, SharePoint, OneDrive, user and licence management, identity and security configuration, migration, backup and recovery planning, and day-to-day user support. The exact scope is agreed before onboarding.
Is Microsoft 365 support the same as Office 365 support?
Office 365 is the older product name many businesses still use when searching for help. Microsoft 365 is the current broader platform. UK IT Services can support organisations that refer to their environment as Office 365 or Microsoft 365, with the service scope agreed around the applications, licences and controls you actually use.
Can you support an existing Microsoft 365 tenant?
Yes. You do not need to be planning a migration. We can review an existing tenant, identify administration, security, licensing and support gaps, and agree a managed or co-managed Microsoft 365 support model around the environment already in place.
Can you migrate us to Microsoft 365?
Yes. Migration planning can cover identities, mailboxes, calendars, files, Teams and SharePoint. The method and timetable depend on your current platform, user count, data volume and technical dependencies. The migration plan is designed to minimise disruption, with validation and user support built into the cutover.
Do you support Microsoft Entra ID, Intune and Defender?
These technologies can be included where they are appropriate to your environment, Microsoft licensing and agreed support scope. Microsoft 365 Business Premium includes capabilities such as Microsoft Entra ID P1, Microsoft Intune and Microsoft Defender for Business, but the exact controls available depend on the subscription and configuration.
Which Microsoft 365 licence is right for our business?
The right mix depends on how your users work, whether they need desktop applications, and which security, identity and device-management features are required. We can review roles and existing licences, then recommend a suitable mix rather than assigning the same plan to every user.
Does Microsoft 365 need a backup strategy?
Microsoft 365 includes service resiliency and retention features, and Microsoft also provides Microsoft 365 Backup for Exchange Online, OneDrive and SharePoint. Your organisation may still need a different retention, recovery or operational model. We can help define recovery requirements and select an appropriate native or independent backup approach.
Do you offer co-managed Microsoft 365 support?
Yes. A co-managed arrangement can give an internal IT team additional Microsoft 365 expertise, escalation support, project capacity or defined support coverage while your own team retains selected day-to-day responsibilities.
Can you help with Microsoft 365 Copilot readiness?
A Microsoft 365 environment should be reviewed before a wider Copilot rollout, particularly around licences, identity, SharePoint and OneDrive permissions, data access and governance. Copilot readiness work can be scoped as part of Microsoft 365 consultancy where required.
How do you handle support hours and critical incidents?
Support hours, monitoring coverage, incident priorities, escalation routes and response targets should be defined in the service agreement. If your business needs round-the-clock user support, that can be discussed alongside UK IT Services' 24/7 IT support options rather than being assumed from a generic Microsoft 365 support package.
Can you help when employees join or leave?
Yes. Joiner, mover and leaver processes can include account creation or closure, licence assignment, mailbox and file access, group membership, MFA, device policies and the transfer or removal of business data according to your agreed process.
Can you support Microsoft 365 on Windows and Mac?
Yes. Microsoft 365 applications are commonly used across Windows and macOS. Support can cover common Outlook, Teams, OneDrive and sign-in issues across mixed-device environments, while device-management capabilities depend on the agreed service and licensing.
Client feedback
What Our Clients Say
Trusted customer feedback
★★★★★
4.7 out of 5 on Google. Verified reviews from businesses we support across Crawley, London and the South East. Read them in full on our Google Business Profile.
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Kymani FletcherGoogle review
Very happy with the website maintenance service. Updates are handled promptly and without disruption.
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Zachary WattsGoogle review
Professional service with fast response times. Highly recommended.
GC
Giulia CostellaGoogle review
A highly capable professional who easily finds solutions to problems and learns quickly.
Microsoft 365 consultation
Book your Microsoft 365 support review
Share your user count, Microsoft 365 setup, current support arrangement and the main problems you want to improve. We will use that information to scope the right next step.
- Existing Microsoft 365 tenant reviews
- Managed or co-managed M365 support
- Microsoft 365 migration
- Security, licence and backup reviews
Call 020 3048 4048info@ukitservices.co.ukBased in Crawley, West Sussex · Supporting UK businesses remotely and onsite