Computer IT support
PC and laptop troubleshooting, software, updates, performance and everyday computer problems.
Trusted home tech support
Home IT Support
Friendly home IT support for slow computers, unreliable Wi-Fi, email problems, suspicious messages, new-device setup and the everyday technology issues that interrupt life at home. Remote support is available across the UK, with home visits across Greater London and surrounding areas within 50 miles of London.
- Windows & Mac
- Remote support
- Greater London + 50-mile home visits
- Plain-English help
Home Support Route
Help route ready
Support request
Wi-Fi + laptop problem
Route assessed
Tell us what is wrongDevice, symptoms and postcode reviewed
Done
Remote diagnosisSecure support for software, accounts and everyday issues
From £39
Home visit if neededGreater London and surrounding areas within 50 miles of London
From £69
Remote or at your homeWe recommend the simplest support route for the problem.
Home IT
Quick answer
What does home IT support include?
Home IT support, also described as residential IT support or home computer support, is professional computer and technology help for people using devices at home. It can include Windows and Mac troubleshooting, Wi-Fi and networking, email and printers, new-device setup, backups, account security, remote support and engineer visits. UK IT Services provides remote IT support across the UK and on-site home IT support in Greater London and surrounding areas within 50 miles of London.
Home connectivity
Wi-Fi dead zones, drop-outs, routers, printers and common connected-device issues.
Remote across the UK
Many software, email, security and setup problems can be handled without waiting for a visit.
Home visits near London
On-site IT support at home across Greater London and surrounding areas within 50 miles of London.
Home IT services
What can we help you with?
Home technology problems rarely arrive under neat technical labels. Start with the problem you recognise; we will work out what is causing it and the most practical way to fix it.
Computer & Laptop Help
Slow computers, crashes, updates, software problems, startup issues and general PC or laptop troubleshooting.
Ask about computer support →Home Wi-Fi & Networking
Weak signal, dead zones, drop-outs, router positioning and devices that refuse to stay connected.
Get Wi-Fi help →Virus, Malware & Scam Help
Suspicious pop-ups, malware, scam messages, compromised accounts and practical steps to make devices safer.
Explore cyber security →Remote IT Support
Many software, email and performance issues can be fixed securely without waiting for somebody to visit.
Remote IT Support →Email, Printer & Device Setup
New computers, printers, tablets, phones, email accounts and common home technology setup problems.
Ask for setup help →Mac & Windows Support
Help across mixed households using Windows PCs, Apple Macs and other connected devices.
Mac IT Support →Backup & File Problems
Advice and support around backups, missing files, family photos, cloud storage and reducing the risk of data loss.
Ask about files & backups →On-Site Home IT Support
When the problem needs hands-on attention, we provide home visits across Greater London and surrounding areas within 50 miles of London.
On-Site IT Support →The right support route
Remote support or a home visit?
Not every IT problem needs an engineer at the door. We use the simplest route that fits the issue, then move to hands-on support when the problem genuinely needs it.
Remote home IT support
Remote help is often suitable for software problems, email issues, updates, performance troubleshooting, security checks and guidance on settings.
- No travel or waiting for a visit
- You approve the connection and can see the session
- Suitable for households across the UK
Home visits when hands-on work is needed
Some faults need somebody on site: Wi-Fi coverage, physical connections, hardware checks or a setup that is difficult to assess remotely. Home visits cover Greater London and surrounding areas within 50 miles of London.
- Tell us what is wrong before the visit
- Greater London and surrounding areas within 50 miles of London
- We will recommend remote support first when that is sufficient
Why home support matters
More of everyday life now depends on connected technology.
Home IT is no longer just one desktop computer. It can include phones, tablets, smart-home devices, cloud storage, online accounts and the router connecting everything together.
of UK consumers owned at least one smart-home product in NielsenIQ research published in 2024.
Source: NielsenIQwas stolen through payment fraud in 2025, according to UK Finance's 2026 Annual Fraud Report.
Source: UK FinanceComputer IT support at home
Common home technology problems we fix
These are the kinds of issues that usually bring people to a home IT support provider. If your problem is not listed, send us a short description and we will tell you whether we can help.
Slow computer
Long startup times, freezing and poor performance.
Wi-Fi drop-outs
Dead zones, weak signal and devices disconnecting.
Email problems
Accounts, sync, settings, access and suspicious messages.
Printer trouble
Connection, setup and everyday printing problems.
Viruses & malware
Unwanted software, pop-ups and suspicious behaviour.
New device setup
Computers, phones, tablets and common home devices.
Backups & lost files
Backup planning, cloud storage and missing data.
Updates & software
Installations, updates, settings and compatibility issues.
Account security
Password, sign-in and account-access concerns.
More than break-fix support
Support for the ways people actually use technology at home
Home IT can involve much more than computer repair. It can also mean working from home, moving to a new device, safer family use, smart-home connectivity and understanding what to buy or change next.
Home office
Working-from-home setup
Help getting laptops, monitors, printers, Wi-Fi and everyday accounts working together more reliably in a home office.
New device
Setup & data transfer guidance
Support configuring a new computer and making sense of files, backups, email, printers and common settings during the move.
Connected home
Smart-home connectivity help
Help diagnosing setup and connectivity problems affecting common smart-home and connected devices that depend on your home network.
Family safety
Online-safety guidance
Practical help with account security, device settings, suspicious messages and safer everyday use of household technology.
One-to-one help
One-to-one technology guidance
If you want to understand a setting or learn a safer way to use a device, we can talk you through the practical steps in plain English.
Before you spend
Upgrade & replacement advice
If a computer is old or slow, we can help separate a repairable problem from a replacement decision and clarify the options before you spend.
Clear home IT pricing
Competitive pricing for remote support and home visits
Start with the support route that fits the problem. Remote help is the lowest-cost option, while home visits are priced by coverage area. We confirm the applicable price before work begins, including the total payable amount and any separately quoted parts or specialist work.
Remote home IT support
£39up to 30 minutes
Ideal for email, software, performance, setup and many security or account problems. Need longer? A remote session of up to 60 minutes is £59.
Remote support is available to households across the UK.
Home IT support visit
£69first hour in Greater London
For Wi-Fi, hardware, physical setup and problems that need an engineer at your home. Outside Greater London, visits within 50 miles of London start from £89 for the first hour.
Parts and specialist work are quoted separately where required.
For regular reassurance
Ongoing home IT support
£49per month, from
For households that want a consistent support route for several users or devices. The exact scope is agreed before the plan starts, so you know what is included.
Why UK IT Services
Support built around how people use technology at home
The best home IT support should make the problem clearer, not more confusing. We focus on practical fixes, straightforward explanations and the level of access you are comfortable with.
Plain-English explanations
We explain what is happening and what we recommend without hiding the answer behind technical language.
You stay in control
Remote access only starts after your approval, and you can see what is happening during the support session.
Windows & Mac experience
Mixed-device households are normal. We can help with Windows computers, Macs and common connected devices.
Remote first when sensible
For suitable issues, remote computer support can be the fastest and least disruptive way to get help.
Home visits when required
On-site home IT support is available across Greater London and surrounding locations within 50 miles of London.
Clear scope before work starts
We discuss the problem, support route and commercial option first so you can decide how you want to proceed.
Choose the right route
Remote support, a home visit or ongoing help?
There is no reason to pay for a home visit when the problem can be fixed remotely. This comparison makes the practical differences clear before you choose.
| What to compare | Remote home IT support | Home visit | Ongoing support |
|---|---|---|---|
| Best for | Software, email, settings, updates, performance and many security issues | Wi-Fi coverage, physical setup, hardware checks and hands-on problems | Households with several users or devices that want a consistent support route |
| Coverage | Across the UK | Greater London and surrounding areas within 50 miles of London | Scope agreed before the plan starts |
| Starting price | £39 for up to 30 minutes | £69 first hour in Greater London; £89 outside Greater London within 50 miles of London | From £49 per month |
| What you do first | Describe the problem and approve the connection | Send the issue and postcode so we can confirm the route and rate | Discuss the users, devices and type of help you want included |
Simple process
How getting home IT help works
No discovery workshop or business migration process. Just a straightforward route from describing the problem to getting the right help.
Tell us what is wrong
Call or use the form. Include the device, what you are seeing and your postcode if a visit may be needed.
We diagnose the route
We work out whether the issue is suitable for remote support or whether hands-on attention is more appropriate.
Agree the next step
We explain what we recommend and the support option before you decide whether to go ahead.
We fix the problem
We carry out the agreed support and explain anything useful you should know afterwards.
Secure remote IT support
You should always know who has access to your computer.
For remote support, our engineers connect only after you approve the session. The support connection is designed so you can see what is happening on your screen and remain in control throughout the session.
- You approve the connection.
- You can see what is happening on your screen.
- Access ends when the support session is finished.
- If anybody pressures you to provide passwords or banking credentials, stop and verify who you are speaking to.
Home IT support near me
Home visits across Greater London and surrounding areas within 50 miles of London
If you need home IT support near you, send us your postcode and the problem you are seeing. We can confirm whether a home visit is available and whether remote support would be the faster or lower-cost route.
Greater LondonHome IT support visits across Greater London, subject to appointment availability and the issue described.
Surrounding areas within 50 milesVisits outside Greater London are available within a 50-mile radius of London, with the applicable first-hour rate confirmed from your postcode.
Remote support across the UKIf the problem does not need physical access, remote IT support can be provided to households across the UK.
London
Crawley
Surrey
Sussex
Kent
Remote across the UK. Onsite by agreed coverage.Confirm physical coverage for each office before it is included in a proposal.
LondonCrawleySurreyKentBrightonOnsite Support
Frequently asked questions
Home IT support FAQs
Answers to the practical questions people ask before letting somebody work on a personal computer or visit their home.
Is it safe to let someone access my computer remotely?
When it is done properly, you stay in control of the session. Our engineers connect only after you approve the connection. You can watch what is happening on screen, and remote access ends when the support session is finished.
How much does home IT support cost?
Remote home IT support starts from £39 for up to 30 minutes, or £59 for up to 60 minutes. Home visits start from £69 for the first hour across Greater London and £89 for the first hour outside Greater London but within 50 miles of London. Ongoing support plans start from £49 per month. Parts, specialist data recovery and complex hardware work are quoted separately where required.
Do you visit my home, or is support remote?
Both routes are available. Remote support is available across the UK. Home visits are available across Greater London and surrounding areas within 50 miles of London. Include your postcode so we can confirm the appointment and applicable visit rate.
How do I find home IT support near me?
We provide home IT visits across Greater London and surrounding areas within 50 miles of London. Send us your postcode and a short description of the problem so we can confirm the appointment and visit rate. If the issue can be solved remotely, we can support households across the UK without a visit.
What areas do you cover for home visits?
Remote support is available across the UK. For home visits, we cover Greater London and surrounding areas within 50 miles of London. Send us your postcode so we can confirm the appointment, travel requirements and applicable visit rate.
Can you fix both Mac and Windows computers?
Yes. We support Apple Macs and Windows PCs, alongside common phones and tablets used around the home.
Can you sort out home Wi-Fi and slow internet?
Yes. Common causes can include router position, interference, older equipment or an individual device. We can help investigate the likely cause and recommend the practical next step.
Can you help with scams, viruses and suspicious messages?
Yes. We can help investigate suspicious behaviour, remove malicious software where appropriate, improve device protection and explain warning signs. If you believe money has already been stolen or a bank account has been compromised, contact your bank and the appropriate fraud-reporting service as well.
Can you set up a new laptop, printer or email account?
Yes. Home IT support can include practical setup help for computers, common devices, printers and email so they work together properly.
Do I need an ongoing support plan?
No. If you only need help with one problem, ask about one-off support. Ongoing help makes more sense when several people or devices rely on technology every day and you want a consistent support route.
Industries we support
IT Support Across Key UK Industries
Different sectors rely on different systems, working patterns and security controls. Support can be shaped around your users, applications, locations and operational requirements.
Construction
Support for site teams, office users, cloud platforms and project collaboration.
Explore construction IT support →Financial Services
Reliable support for users, secure access, Microsoft 365 and business-critical systems.
Explore financial services IT support →Healthcare
Remote assistance for staff, devices, cloud services and secure day-to-day access.
Explore healthcare IT support →Charities
Practical support for distributed teams, shared systems and cost-conscious IT environments.
Explore charity IT support →Housing Associations
Support for office, mobile and remote users working across properties and multiple sites.
Explore housing IT support →Law Firms & Professional Services
Secure support for client-facing teams, document workflows, email and cloud applications.
Explore professional services IT support →Accountants / Accounting Firms
Support for accounting applications, Microsoft 365, secure access and busy client-service teams.
Explore accountant IT support →Schools / Education
Remote support for staff devices, user accounts, Microsoft 365 and shared learning systems.
Discuss education IT support →Manufacturing
Remote assistance for office systems, production-support users, cloud services and secure access.
Discuss manufacturing IT support →Our clients
Trusted by households and businesses across the UK
The same engineers who support UK businesses handle home computers, Wi-Fi and everyday device problems.
Discuss Your IT Requirements
Latest insights
Practical technology guidance for UK households
Short guides on device security, backups and getting more from the technology you already own.
Client feedback
What Our Clients Say
Trusted customer feedback
★★★★★
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KF
Kymani FletcherGoogle review
Very happy with the website maintenance service. Updates are handled promptly and without disruption.
ZW
Zachary WattsGoogle review
Professional service with fast response times. Highly recommended.
GC
Giulia CostellaGoogle review
A highly capable professional who easily finds solutions to problems and learns quickly.
Get home IT support
Tell us what is happening with your technology.
Share the device, the problem and your postcode. Remote support is available across the UK, while home visits cover Greater London and surrounding areas within 50 miles of London. We will help you choose the most practical option.